Welcome to RoadResQ360. We understand that when you're in an emergency situation on the road, trust matters most. This Privacy Policy explains how we collect, use, and protect your personal information when you use our crane and tow booking service. By using RoadResQ360, you agree to the practices described in this policy.
Section 01
Who We Are
RoadResQ360 is an emergency roadside assistance platform that connects users who need crane or tow services during accidents or vehicle breakdowns with verified local vendors who can provide immediate help.
We operate as the intermediary platform between Users (people who need help) and Vendors (crane/tow service providers who accept and fulfill requests).
Section 02
Information We Collect
To provide our emergency assistance service effectively, we collect the following types of information:
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Personal Information
Name, phone number, email address, and account credentials when you register on the app.
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Location Data
Real-time GPS location during active service requests to connect you with the nearest available vendor.
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Camera & Photos
Photos of your vehicle and accident scene that you submit to help vendors assess the situation before arrival.
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Booking Data
Service request history, booking status, vendor interactions, and transaction records.
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Device Information
Device type, operating system, app version, and unique device identifiers for technical support.
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Communication Data
Messages exchanged between users and vendors within the app during a service request.
Section 03
Location Access — How & Why
Location is the core of our service. Here is exactly how we use it:
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Real-Time Location During Booking
When you place a service request, your location is shared with the nearest available vendor so they can navigate to you quickly during an emergency.
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Vendor Location Tracking
Once a vendor accepts your request, their live location is visible to you so you can track their arrival in real time.
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Location is Not Stored Permanently
Your precise GPS coordinates are only used during an active service session. We do not continuously track your location when you are not using the app or after a service is completed.
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Background Location
We may access location in the background only while a service request is active and you are waiting for a vendor — never at any other time.
Permission Note: RoadResQ360 will request location permission when you first use the app. You may revoke this permission at any time from your device settings, however this will prevent the app from functioning correctly during emergencies.
Section 04
Camera & Photo Access
RoadResQ360 requests camera and photo gallery access for the following specific purposes:
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Accident / Vehicle Photos by User
Users can take or upload photos of their vehicle damage or accident scene. These photos are shared with the assigned vendor to help them prepare the right equipment before arriving.
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Service Completion Photos by Vendor
Vendors may capture photos of the vehicle and completed tow/crane work as proof of service delivery.
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Profile Photos
Both users and vendors may upload a profile photo for account identification.
Important: Photos are stored securely on our servers and are only accessible to the user, the assigned vendor, and RoadResQ360 support staff for dispute resolution. Photos are never shared publicly or sold to third parties.
Section 05
How We Use Your Information
- To Provide Emergency ServicesMatching users with available nearby vendors and facilitating the crane/tow booking process end-to-end.
- To Process BookingsManaging service requests, confirmations, vendor assignments, and status updates.
- For Safety & VerificationVerifying vendor credentials and ensuring only legitimate service providers operate on the platform.
- To Improve the AppAnalyzing anonymized usage patterns to improve app performance, features, and reliability.
- Customer SupportResolving disputes, responding to complaints, and providing assistance when needed.
- NotificationsSending booking confirmations, vendor arrival updates, and important service alerts via push notifications.
Section 06
Data Sharing & Third Parties
We do not sell your personal data. We share information only in the following limited circumstances:
- With VendorsYour name, phone number, location, and vehicle photos are shared with the vendor assigned to your request — only during an active service.
- With Service ProvidersWe use trusted third-party services for cloud storage, maps (e.g. Google Maps), push notifications, and payment processing. These providers are bound by strict data protection agreements.
- Legal RequirementsWe may disclose information if required by law, court order, or government authority.
- Business TransfersIf RoadResQ360 is acquired or merged, your data may transfer to the new entity under the same privacy protections.
Section 07
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Specifically:
- Active Location DataDeleted immediately after a service request is closed.
- PhotosRetained for 90 days after service completion for dispute resolution, then deleted.
- Booking HistoryRetained for 3 years for legal and financial record-keeping.
- Account DataRetained until you delete your account. Upon deletion, personal data is removed within 30 days.
Section 08
Your Rights
You have the following rights regarding your personal data:
- AccessRequest a copy of all personal data we hold about you.
- CorrectionUpdate or correct inaccurate personal information at any time through the app settings.
- DeletionRequest deletion of your account and associated personal data.
- Withdraw ConsentRevoke location or camera permissions at any time through your device settings.
- Opt-Out of NotificationsDisable push notifications through the app or device settings.
Section 09
Data Security
We take security seriously, especially given the emergency nature of our service. We implement the following measures:
- EncryptionAll data transmitted between the app and our servers is encrypted using HTTPS/TLS.
- Secure StoragePersonal data and photos are stored on secured cloud servers with access control.
- Vendor VerificationAll vendors are verified before being allowed to operate on the platform.
- Limited AccessOnly authorized RoadResQ360 staff can access user data, strictly on a need-to-know basis.
Section 10
Children's Privacy
RoadResQ360 is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal data, we will delete it immediately.
Section 11
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through the app or via email. Your continued use of RoadResQ360 after changes are posted constitutes your acceptance of the updated policy.
We encourage you to review this policy periodically. The "Last Updated" date at the top of this page indicates when the policy was last revised.